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Zoey Dog

Terms and Conditions

 

WISDOM PANEL™ DNA TEST TERMS AND CONDITIONS

Each dog is unique and their physical and behavioural traits will be the result of multiple factors, including genetics, training, handling, and environment. Using a proprietary analysis and database, Wisdom Panel™ 3.0 product can provide insight into the breed ancestry of your dog. The Wisdom Panel 3.0 product is designed and intended to be used solely to either identify the genetic breed makeup and predict the adult size of such a mixed-breed dog, or to confirm the genetic profile observed in a tested dog matches a particular breed profile. No other purpose is intended, authorised, or permitted.

Upon receipt of your sample, Wisdom Health will analyse your dog’s DNA to determine the breed(s) present in your dog’s recent ancestry. In the case of a likely purebred dog, this will involve a comparison of genetic profile in your dog to a proposed breed. In the case of a proposed crossbred dog (i.e. a dog with ancestry from two different purebred parents), this will involve determining the heritage of your dog’s sire and dam. In all cases this is done with a reasonable degree of certainty.

Wisdom Health’s testing procedures are designed to provide reliable and accurate results. Wisdom Health is not responsible for any errors in obtaining the swab sample or for any injuries or loss that may occur as a result.

In the unlikely event that it is not possible to determine breed history or that an error in the analysis occurs, liability by Wisdom Health or related companies and individuals is expressly disclaimed. Damages, if any, are limited to the payment actually received by Wisdom Health for the specified analysis at issue. Wisdom Panel 3.0 is based upon the Wisdom Health database of validated breeds. If your dog contains other breeds, it may result in the identification of breeds, or a combination of breeds in the database, related to the breeds in your pet’s history.

Many countries and provinces have breed-specific ordinances and laws that may require special handling or prohibit the ownership of some dogs with a particular breed in their genetic background. Wisdom Panel 3.0 is not intended to be used by regulatory or animal control officials to determine whether a particular breed is legislated or banned in a particular country or province. Nor is Wisdom Panel 3.0 intended to be used in any judicial proceedings. Rather, it is intended to be used as a tool or resource in determining a dog's genetic history. Neither Wisdom Health nor any related company is responsible for compliance or notification regarding these matters.

Wisdom Health Refund Policy

Wisdom Health is committed to providing the best consumer experience and to providing our customers with a better understanding of their dog’s genetic profile. As part of our customer service, it is very important to us that we understand our client’s concerns. We value your feedback to help improve our product and results reporting. Our team of dedicated Customer Service Representatives is available to help answer any questions you may have regarding your report and may recommend that your dog’s sample undergo a detailed review by a member of our Technical Support Team. If following evaluation by our staff, you still remain dissatisfied; you would be entitled to a refund.

Wisdom Health Customer Satisfaction Guarantee

If you have questions or concerns regarding your dog’s DNA test results, we would like to ensure that the results are as comprehensive as possible and explained to your satisfaction. Please visit the Contact Us page to submit your question. To better explain your results in relation to the traits you see in your dog, we may require additional information regarding the dog tested including the submission of a photo. An upload of a clear colour picture of your dog, including head and body is required so that we may best address your concerns.

  1. Following submission, Wisdom Health will acknowledge your claim electronically and a Customer Service Representative will contact you to discuss your concerns and explain your test results. In some instances an additional conversation with our Technical Support Team may be required to answer your questions fully.
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  3. If you complete the process and are still not satisfied with your Wisdom Panel test results, we will be happy to assist you in obtaining your refund. A proof of purchase is required for processing. Fees associated with shipping and taxes will not be refunded.*
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  5. Any refunds provided under this policy will be issued to the provided account number within 72 hours of refund approval.

Please be aware that we will not issue a refund for samples if it has been more than 180 days since it was validated and a report was generated.

Order Cancellation/Return Policy

If after purchasing our product through us you decide to cancel your order, we will issue a full refund of your purchase price as long as you alert us before we initiate fulfilment. Given the order is immediately sent to our warehouse, it is important to be aware that the window to cancel an order is very short.

If after purchasing our product you opt to not submit the kit for testing, you will be entitled to a full refund for the purchase price once the kit is returned back to us in its original, unopened condition.

Retail Purchases

If you purchased your kit from a retailer and would like to request a refund, please return the product to the store it was purchased. In the event that the retailer does not want to provide a credit for the purchase we ask that you please provide us with a proof of purchase. Please contact our Customer Care Team at customercare@marsveterinary.co.uk.

*All refund requests are subject to review and Wisdom Health reserves the right to deny a refund if the escalation process is not followed.